Frequently Asked Questions

Everything you need to know about your Moonkie experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout if you need your fashion essentials sooner.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Moonkie ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my Moonkie garments?

To maintain the quality of your items, we recommend following the specific care instructions on the inner label, though most of our pieces prefer a cold gentle wash and air drying.